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Blog
Video
Joanna Reynolds & Chandni B
CX Collective x Beauty Pie: The Future of Customer Experience
Hosted by Joanna Reynolds and Chandni B at Beauty Pie HQ in London in June 2026, with Joe Baker-Vaughan (Director of CX, Beauty Pie) moderating a panel featuring Matt Williams (Head of Customer Satisfaction, Bulk), Rhea Fox (Marketing Director, Moonpig) and Vaishali Patel (Head of Engineering, Beauty Pie).
The CX Collective
The Future of Tech & CX
Hosted by Frances and the CX Collective in London, June 2026. An intimate gathering of C-suite leaders from across the UK retail and ecommerce space, including Hush, Bella+Duke, Charlotte Tilbury Beauty, DigitalGenius and others. The conversation focused on the realities of AI adoption and transformation, from evolving teams and technology stacks to reimagining the customer experience.
Elisha Amar
Rebuilding CX Teams for the AI Era
Based on a CX Collective working session held on 14 May 2026 — our first peer-review session, How to structure your CX team for the future.
Frances MacPherson
Bridging the Gap: From Store Floor to Online
This piece is based on a live panel discussion at a CX Collective event hosted by Astrid & Miyu, March 2026.