The CX Collective

Join the Collective

Why Join

A room built for the people running CX

What you will get

Private Community Access

A curated space for meaningful conversations, knowledge-sharing, and networking

Expert-Led Sessions
& Events

Join discussions with CX innovators and industry leaders

Expert-Led Sessions & Events

Playbooks, Templates, and Toolkits

Actionable resources to help you level up your strategy

Early Access & Beta Groups

Collaborate with DigitalGenius and peers on new ideas and tools

Recognition & Celebration

Opportunities to showcase your success, speak at events, or contribute to content

Real Connections

No noise. Just smart, driven people helping each other succeed

What members say

“
I genuinely am not a fan of panels, they tend to be over rehearsed and the questions don't go deep enough. I lapped up every word from the panel at the event. Brilliant guests with diverse backgrounds and points of view. And excellently moderated. I'm a former journalist so normally have Qs to ask but the moderator genuinely did such a great job.
Aalia Walker
Fractional Marketing Director
“
Lots of relevant chats with people in the industry, a great venue and a great panel — I'd love to be more involved.
Charlotte Hudson
Global Customer Experience Manager
“
I was so impressed with the panelists and it was so en point with where CS teams should and are focussing on currently. Super current, inspiring CX professionals and amazing venue. Really really enjoyed it and a great networking opportunity. 10 out of 10!
Nikki Talbot
Customer Service Manager
“
The evening was great from start to finish. I was very nervous coming in but as soon as I stepped through the door I received a warm welcome. The relaxed vibe of the evening and how well organised it was really showed. The talk was engaging and I got a lot from it. I also loved the relaxed approach since it was a small group of people and it made it less pressurised. The freebies were way above expectations and I have already been singing Astrid & Miyu's praises .. and may be going back for another piercing!
Ameera Nur Ullah
Customer Service Manager

“
Through the CX Collective, Frances has created a space where customer experience leaders can learn from one another, share challenges and build meaningful relationships. Becoming a founding member was an easy decision.
Emily Wishart
Head of Customer Connection, Astrid & Miyu
“
A special thank you to Frances for the kind invitation to such an intimate gathering of C-suite leaders from across the UK retail and e-commerce space. A brilliant afternoon of honest conversation, practical insights and new connections.
Xavier Lou
Lead of Creatives & Diffusion AI, Alibaba Cloud
“
A really great event — the chance to listen to such a range of expert opinions on the panel, and then network and connect with other people in the industry over the roundtables.
Rachel Hussey
Dr. Martens

Why we started

"There's no real space for the people running customer experience to share openly - honestly, off the record, with peers who actually get it. So we started one."

Plenty of conferences. Plenty of vendor webinars. Not a lot of rooms where a Head of CX can ask "how are you actually measuring this?" and get a straight answer from someone three steps ahead.

The CX Collective is built and hosted by the team at DigitalGenius, but it isn't about us. It's a peer community — member-led conversations, real playbooks, and the kind of relationships that outlast any single role or company.

Frances,
your host

VP Marketing · DigitalGenius

Frances,
your host

VP Marketing · DigitalGenius

Scaling Support

Measuring CX

Voice of Customer

CX Leadership

AI & Automation

Career Growth

Omnichannel Support

Customer Loyalty

Curated Discussions

Become a Member

Apply to become a member and help shape the future of the CX Collective.

Become a member

Become a Member

Apply to become a member and help shape the future of the CX Collective.

Become a member

Become a Member

Apply to become a member and help shape the future of the CX Collective.

Become a member