The CX Collective

Join the Collective

Join the Collective

We're building something special — a free online community of ecommerce CX leaders who connect, swap ideas, and have real conversations at unique events ✨

Want in? Fill out this form and our team will review your registration before welcoming you in. Excited to have you 🎉

We're building something special — a free online community of ecommerce CX leaders who connect, swap ideas, and have real conversations at unique events ✨

Want in? Fill out this form and our team will review your registration before welcoming you in. Excited to have you 🎉

We're building something special — a free online community of ecommerce CX leaders who connect, swap ideas, and have real conversations at unique events ✨

Want in? Fill out this form and our team will review your registration before welcoming you in. Excited to have you 🎉

What members say

“
Through the CX Collective, Frances has created a space where customer experience leaders can learn from one another, share challenges and build meaningful relationships. Becoming a founding member was an easy decision.
Emily Wishart
Head of Customer Connection, Astrid & Miyu
“
Lots of relevant chats with people in the industry, a great venue and a great panel — I'd love to be more involved.
Charlotte Hudson
Global Customer Experience Manager
“
A really great event — the chance to listen to such a range of expert opinions on the panel, and then network and connect with other people in the industry over the roundtables.
Rachel Hussey
Dr. Martens
“
A special thank you to Frances for the kind invitation to such an intimate gathering of C-suite leaders from across the UK retail and e-commerce space. A brilliant afternoon of honest conversation, practical insights and new connections.
Xavier Lou
Lead of Creatives & Diffusion AI, Alibaba Cloud

“
Through the CX Collective, Frances has created a space where customer experience leaders can learn from one another, share challenges and build meaningful relationships. Becoming a founding member was an easy decision.
Emily Wishart
Head of Customer Connection, Astrid & Miyu
“
A special thank you to Frances for the kind invitation to such an intimate gathering of C-suite leaders from across the UK retail and e-commerce space. A brilliant afternoon of honest conversation, practical insights and new connections.
Xavier Lou
Lead of Creatives & Diffusion AI, Alibaba Cloud
“
A really great event — the chance to listen to such a range of expert opinions on the panel, and then network and connect with other people in the industry over the roundtables.
Rachel Hussey
Dr. Martens

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We're building this community to support the leaders who support customers, because we believe CX is the beating heart of modern ecommerce. Many of our customers are already evangelists and we're creating the space where that advocacy becomes a movement.